Most Surveyed Patients Are Comfortable With Virtual Doctor Meetings

TOPIC ALERT:

About 70% of surveyed patients say they are comfortable communicating with doctors via computers or mobile devices instead of in person, according to a new report from Cisco, Clinical Innovation & Technology reports (Clinical Innovation & Technology, 3/5).

Report Details

The results of the Cisco Global Customer Experience Report were announced during the Healthcare Information and Management Systems Society Conference (Cisco release, 3/4).

For the report, Cisco surveyed 1,547 consumers and health care decision-makers in 10 countries.

Report Findings

Of those who said they were comfortable using IT tools to communicate with health care providers:

  • 23% said they would prefer to communicate via telephone.
  • 21% said they would prefer to communicate via email;
  • 20% said they would prefer to communicate via instant messaging (Clinical Innovation & Technology, 3/5);
  • 20% said they would prefer to communicate via text message (Cisco infographic, 3/4); and
  • 19% said they would prefer to communicate via video chat.

About 40% of surveyed patients said they would be comfortable receiving recommendations about health care providers and medications through computers or mobile devices.

Among survey respondents who use mobile health applications, the majority said their apps relate to healthy eating and exercise. In addition, 25% said they have apps for chronic disease management and nearly the same percentage said they receive health-related reminders on their mobile device (Clinical Innovation & Technology, 3/5).


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