Many health care providers are dissatisfied with their health information exchange vendors, according to a report from research firm KLAS, Health Data Management reports (Goedert, Health Data Management, 11/6).
Details of the Report
For the report, researchers surveyed 208 customers of 11 data exchange vendors. The vendors -- which together control 80% of the market share -- are:
- Orion Health;
- RelayHealth; and
The report found that over the past year, satisfaction scores declined for 10 of the 11 vendors. Only Cerner's satisfaction scores improved (Hall, FierceHealthIT, 11/6).
According to the report, some of health care providers' concerns about their data exchange vendors relate to a need for improved:
- Health information exchange connectivity to electronic health record systems;
- Data aggregation and analytics capabilities; and
- Support of industry standards and the meaningful use of EHR systems.
Under the 2009 federal economic stimulus package, health care providers who demonstrate meaningful use of certified EHR systems can qualify for Medicaid and Medicare incentive payments (Health Data Management, 11/6).